Ordering, Shipping, Privacy & Copyright Information
We encourage our customers to place their orders by email, regular mail, or my calling us at 1-707-442-2123. We are glad to answer any questions you may have prior to ordering. We also return calls in a timely manner should we miss your call.
Personal Checks, Money Orders and credit card orders are accepted in U.S. Funds only.
can be shipped with or without frames. For most frames, add $60 - $75 onto the price. Giclee prints on canvas or linen is museum mounted and matted and ready to frame.
Unframed orders shipped within the Continental U.S., will be charged a shipping and handling rate of $20 per order. A street address and complete phone number, including area code, are required for delivery. We cannot deliver to a P.O. Box or APO/FPO address. Please email or call for a price quote to ship items internationally, including Alaska and Hawaii.
large sized, mounted, matted and framed art will be sent by Fed Express,
USPS or UPS and will be charged a shipping and handling rate of $35
per order (smaller art will range from $20-30). We will be shipping any ready-to-hang art without glass. If you wish
to add glass, any frame shop can easily do so for you. We personally
frame and hang our art on canvas without glass due to the durablility
of canvas and because we enjoy the intimacy of the art without the reflective
quality of glass. However, glass does add additional protective
qualities. For further information on print medium.
Please allow 5-7 business days for US continental delivery, and up to 14 days during holidays. We do not offer "rush" or "express" shipping. If you are outside the USA and are interested in ordering art from us, please call or email us and we will make arrangements. We will confirm receipt of your order and send you the tracking number by e-mail. Youmay track packages going by Fed Ex at their web site at http://fedex.com or by calling 1-800-GO-FEDEX.
Credit Card Purchasing:
can make credit card orders using VISA, MASTERCARD, or DISCOVERY CARD
by calling us at 1-707-442-2123.
Your account is charged at the time of order placement and approval. Once the transaction is complete, you will receive a confirmation via email within 24 hours.
If you prefer to use a check to purchase from us, we will be happy to accommodate you. After you place your order and we have received your check, your order will be completed and shipped.
Make check payable to the order of: Robert Sellers
the order information, along with your check, shipping and contact information
920 K St.
Eureka, CA 95501
Attn: Order Processing
Your order will be confirmed to you via email or telephone. Castle Light Art will proceed with your purchase order after your check has cleared. All checks should be make in US dollars, payable to Robert Sellers. Your receipt will have Robert Sellers name on it.
Sales tax is applicable on all orders originating within the state of California on the full amount of the purchase. Sales tax is not charged for purchases from other states or countries.
Art prints are individually made following each order, with the exception of original ready-to-hang art, and typically take 5 full days for preparation following your order, with a transit time of five to seven days. Custom frames may take an additional 10 days. If any further delay is anticipated, you will be notified by us by phone or email.
We will ship art to you fully insured during transit via Federal Express, UPS or a carrier specializing in fine art. A street address is required on all orders.
If you are not satisfied with your order from Castle Light Art, you may return it within 15 days of receipt and receive a refund, less shipping charges. For your own protection, we recommend that you use Fed Ex, UPS, or Insured Parcel Post with a tracking # for shipment of returns.
receive a full refund, all items must be returned in their original
condition, in the original packaging, within 30 days from receipt of
your purchase and insured for their full value with the shipping agent.
You will be refunded the cost of goods purchased in the same form of
payment used to purchase the items within 14 business days of return
receipt. The merchandise must be in good condition
and properly packaged to receive the refund. Please contact us immediately
to arrange for return authorization.
If you wish to cancel your order, we require that you cancel within 24 hours of placing your order. To cancel your order, please contact us by E-Mail, telephone or fax (707) 442-2123.
If for any reason you are not satisfied with your purchases from Castle Light Art, you may return them for full credit of the items you purchased.
To receive a refund, we require that you:
1. Notify us of your intent to return the items within 10 days from
receipt of your purchase by calling 1-707-442-2123 or emailing us at
2. We will confirm your intent and provide you with the return shipping address and a recommended carrier.
3. If for any reason there is a discrepancy regarding the nature of the return which would delay your refund, we will contact you immediately upon receipt of the returned goods for further clarification.
We can not accept returns of items that have been altered in any way from their original form.
If there is a defect or shipping damage to your print, notify us immediately by calling at 1-707-442-2123. We also ask that you save the original packaging materials. In situations where there is a defect or shipping damage, we will replace your purchase or, at our discretion, refund you the price of the goods by means of a credit to your charge card account, or via refund check if that was your original form of payment. Castle Light Art will cover the return shipping fees for all damaged or defective orders, or shipments of any incorrect items.
you for visiting Castle Light Art web site and reviewing our privacy
How secure are my Transactions?
Castle Light Art uses industry standard secure server software. Howerver, email is not encrypted and is not considered a secure means of transmitting credit card numbers. Therefore, please do not send credit card information through email. We can accept your credit card information via telephone.
Copyright Information and Licensing
Copyright © 2003-11 Sellers. All rights reserved. Bob and Donna Sellers own the copyright to all site contents, including digital reproductions of images in this site in the U.S. and internationally. Any unauthorized dissemination or retransmission of materials within this site including, but not limited to, republication from other servers on the Internet, is forbidden without written consent of Bob and Donna Sellers.
Individual images are available for licensing for a specific use. Contact the Sellers for detailed information and cost.